Gift vouchersFrequently Asked Questions
Find here the answers to the most frequently asked questions to help you calmly prepare
for your stay in Deauville and fully enjoy your experience at Villa Augeval.
From what time can I arrive?
Check-in is possible from 4pm.
Can I arrive late in the evening?
Yes, no problem. You can arrive at any time you like. After 9 pm, simply call the hotel so that reception can open the doors for you.
Where to collect the keys?
The keys can be collected directly at reception.
Until what time is check-out?
Check-out is possible until 11:30 am.
Is the reception open 24 hours a day?
Yes, the reception is available 24 hours a day.
Do you have parking?
The hotel does not have private parking. However, all adjacent streets offer free parking. You can also park in the Square de l'Église parking lot, located a short walk from the hotel.
How to get to the hotel?
You can click on the "Access" section of the website to get directions directly.
Are the train station, beach, and town center close by?
Yes. The train station is about a 15-minute walk away, as are the beach and town center.
Can we bring bicycles?
Yes, you can store your bicycles in our secure garage.
Is Wi-Fi available?
Yes, Wi-Fi is free throughout the property.
Are the rooms air-conditioned?
Yes, all rooms have air conditioning.
Are the rooms non-smoking?
Yes, all rooms are non-smoking. However, some rooms have a balcony where smoking is permitted.
Do you have family rooms?
Yes, we offer family rooms.
Is there a hairdryer in the rooms?
Yes, a hairdryer is available in each room.
Are pets allowed?
Yes, pets are welcome with a supplement of €15 per night.
Do I need to specify if I am coming with an animal?
Yes, please tell us the size of your pet so that we can prepare the appropriate basket.
To ensure your stay with your four-legged friend goes as smoothly as possible, you will be given a flyer upon arrival. It contains all the practical information you need: dog-friendly restaurants, veterinarians, grooming salons, walking areas, and other useful addresses.
What time is breakfast served?
Breakfast is served from 8:30 to 10:30 during normal periods and from 8:00 to 11:00 on weekends and during school holidays.
Do you offer vegetarian or gluten-free options?
Yes, of course. We simply ask that you let us know before your arrival so we can prepare a gluten-free option.
Are there restaurants nearby?
Yes, there are several restaurants around the hotel. The reception staff will be happy to advise you.
Do you provide cribs?
Yes, cribs are available.
Are children welcome?
Yes, with great pleasure.
Do I need to specify my child's age?
Yes, please let us know your child's age when booking so that we can prepare a suitable little gift.
Can I leave my luggage before check-in?
Yes, a luggage storage facility is available.
Is there a daily cleaning service?
Yes, cleaning is done daily.
Can I cancel for free?
It depends on the offer chosen when booking.
When is payment made?
Payment is made either at the time of booking or upon your departure, depending on the pricing conditions of the selected offer.
What to do around the hotel?
You can consult our " Normandy " page on the website: all activities, visits and good addresses are detailed there.
Can't find the answer to your questions?
Send us your request and we will respond as soon as possible.